When you leave us

If you want to end your tenancy you need to:

• Make sure your rent account is clear.
• Leave the property in good condition. You may be charged for any damage that is not regarded as being caused by fair wear and tear.
• Give us at least 4 weeks notice in writing using the property vacation form.
  • We will need the following information before you leave us:
    • The date you intend to leave
    • your forwarding address
    • a contact telephone number.

Once you have completed your vacation form you can send this to us as a message in Connect. When your tenancy has ended you will continue to have access to Connect for six months.

If you are acting on behalf of a tenant who has passed away

Please notify us of the death as soon as possible. If you return the keys to us within 2 weeks, we will not charge rent on the notice period and as long as you: 

• Give us access to the property at your earliest convenience so we can get ready to carry out any repairs that may be needed
• provide us with a copy of the death certificate once you have it
• leave the property in a clean and tidy condition, cleared of all furniture and other belongings.