Rent increase 2024/25
Each year, we review our rents and carefully consider any changes.
Difficulty paying your rent?
If your household is on a low income you may be entitled to Housing Benefit and/or other benefits. We can offer you help and advice and work with you to complete the necessary forms.
Service charges
You may pay service charges which cover the cost of services we provide to help look after your home and surrounding area.
Service charge FAQs
Your service charge questions answered.
Your rent and service charges are payable in advance. We have a number of payment options that make paying your rent easier, including our customer portal, Connect, although our preferred method is direct debit. Payment Methods:
You can pay your rent, check your balance, and see your rent schedule with Connect, our customer portal.
Find out more and sign up today by clicking here.
You can use your payment card at any post office, to find your closet post office click here. You can also pay, where ever you see the PayPoint logo.
We offer a variety of payment options to suit you. Call us on 03000 120 120 for more information on how to set up a Direct Debit.
You can also set up a direct debit by printing and completing this Direct Debit form and posting it back to: FREEPOST ALLIANCE HOMES
You can pay us online using a credit or debit card. Visit our payment portal.
To use the automated payment line simply call 03000 120 120 and choose the automated payment option to be connected straightaway
The automated line payment line is simple to use and available 24 hours a day, 365 days a year.
You can pay by text using your mobile phone. Register for this service at www.allpay.net.
If you have a smartphone you can pay via the Allpay with the Allpay app.
Please remember:
Whichever way you pay, your rent must be paid regularly when due and all payments must be made in advance otherwise your account/s will show in arrears.
What happens if I don’t pay?
We can offer you help and advice, and work with you to sort out a repayment plan if you do fall behind with your payments.
If you’re having difficulty paying your rent, worried about money problems or are on a low income, please contact us as soon as possible, or visit our page to read more on how we can help - the earlier you speak to us, the earlier we can help.
If you keep to an arrangement no further action will be taken against you; legal action and eviction can be a reality if you do not.
Your credit history
The Rental Exchange scheme allows customers with a history of little or no credit, to build a credit score.
Being able to prove your identity and show a track record of paying your rent will open up new channels and services, giving fairer access to services such as: bank accounts, credit cards, loans, online shopping, and better gas and electricity rates.
If you'd like to learn more about the benefits of being part of this exciting initiative, visit Experian's website.
To find out your current rent balance please contact us by visiting our contact page.
Quick links
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Sign Up Only Experian Rental Exchange Info Fair Processing Notice Plus Faqs
To find out you current balance log into Connect, alternatively visit our contact us webpage.