Paying your rent & other charges

Your rent and service charges are payable in advance. We have a number of payment options that make paying your rent easier, including our customer portal, Connect, although our preferred method is direct debit.

Payment Methods

• Connect

  You can pay your rent, check your balance, and see your rent schedule with Connect, our customer portal.

  Find out more and sign up today by clicking here.

• Payment card

  You can use your payment card at any outlet displaying the following logos (click on the logo image to find the nearest branch to you).

   

• Direct Debit

  We offer a variety of payment options to suit you. Call us on 03000 120 120 for more information on how to set up a Direct Debit.

  You can also set up a direct debit by printing and completing this Direct Debit form and posting it back to: FREEPOST ALLIANCE HOMES

  

• Online

  You can pay us online using a credit or debit card. Visit our payment portal.

• Telephone

  To use the automated payment line simply call 03000 120 120 and choose the automated payment option to be connected straightaway

  The automated line payment line is simple to use and available 24 hours a day, 365 days a year.

• Text message

  You can pay by text using your mobile phone. Register for this service at www.allpay.net.

  

• Smartphone

  If you have a smartphone you can pay via the Allpay with the Allpay app.

  Allpay payment

Please remember:

Whichever way you pay,  your rent must be paid regularly when due and all payments must be made in advance otherwise your account/s will show in arrears.

What happens if I don’t pay?

We can offer you help and advice, and work with you to sort out a repayment plan if you do fall behind with your payments.

If you’re having difficulty paying your rent, worried about money problems or are on a low income, please contact us as soon as possible, or visit our page to read more on how we can help - the earlier you speak to us, the earlier we can help.

If you keep to an arrangement no further action will be taken against you; legal action and eviction can be a reality if you do not.

Your credit history

The Rental Exchange scheme allows customers with a history of little or no credit, to build a credit score.

Being able to prove your identity and show a track record of paying your rent will open up new channels and services, giving fairer access to services such as: bank accounts, credit cards, loans, online shopping, and better gas and electricity rates.

If you'd like to learn more about the benefits of being part of this exciting initiative, visit Experian's website.