Take a few minutes to complete a form and you'll help us create a better service. 

About the project

We want to get a better understanding of your life and the lives of the people you live with so we can improve services for you. To do this we've created the Life Through Your Lens questionnaire. In the coming months we'll be sending a questionnaire to everyone who lives in an Alliance home.  Here's Cath Pullin to introduce the project and what it means for you.

Why we’re asking you to complete the questionnaire

In the The Life Through Your Lens questionnaire you can tell us about your needs and the needs of everyone in your household. We'll use that information to tailor our services to you and ensuring that when we interact with you, we do so in a way that's right for you. 

The more people who complete the questionnaire, the better  the understanding we'll have to tailor our services. So, please remember to complete the survey when you receive it.

Consumer Standards

Life Through Your Lens is part of our commitment to delivering the requirements in the Regulator of Social Housing’s Consumer Standards. The specific standard that life through your lens relates to is the ​Transparency, Influence and Accountability Standard. This standard specifies the outcomes landlords must deliver in relation to being open with tenants and treating them with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.

FAQs

We've gathered together the following frequently asked questions. If you have another question that isn't shown, please contact us.

How will I receive the questionnaire?

Depending on your communication preferences, you’ll either receive an electronic link to complete the questionnaire on our website, or we’ll send you a paper copy for you to complete and return.   

When will my questionnaire arrive?

We expect to start sending out the first questionnaires in February. It will then take a few months to send all the questionnaires to everyone.  

Will my data be secure?

Yes, the data collection and storage processes have been designed to protect the information you give us. If you’d like to know more, please read our Privacy Policy. 

Do I have to complete the questionnaire?

It’s up to you whether you decide to complete the questionnaire and which questions you want to answer. If you don’t complete the questionnaire, you may miss out on an opportunity to tell us about something that may mean we can give you a better service.

Are you checking up on me?

We can assure you that Life Through Your Lens has only been created to improve the way we work for customers.