Regulator Response

Our response to the Regulator of Social Housing’s letter on damp and mould

At the end of 2022, all social housing providers were asked by the Regulator for Social Housing to demonstrate how we were tackling the issue of damp and mould in customer’s homes.

You can read our response here.

In November 2022, we launched a new process, created with customers, to support people reporting damp and mould. Read more about our commitments here. 

Since submitting this data, we have:

• Reduced the number of Category 1 and 2 hazards
• Continued to support customers reporting cases by visiting their home to assess the situation and create a plan of action 
• Created a new bespoke damp and mould policy
• Implemented training to support our colleagues to identify damp and mould
• Launched a new home energy advice service
• Continued to engage with customers and ask for their views on our processes
• Ensured that cases have visibility at board level.