Sabine, a member of the Customer Feedback Panel, shares an update on what the Customer Feedback Panel have been doing to improve services at Alliance Homes by considering customer needs. In the past three months, the panel has looked at various topics, including:
- Discussing new strategies for managing messy gardens and how to communicate this effectively with customers.
- Reviewing letters sent to deceased customers and providing feedback on the messaging used.
- Sharing thoughts on Alliance's journey towards creating sustainable communities and promoting sustainable choices, providing feedback to help develop a strategy.
- Contributing to the Building Safety Engagement Strategy by ensuring the language used is simple and accessible.
Watch the video to learn more.