At Alliance we're dedicated to providing quality homes and services. We place great importance on understanding the experiences and satisfaction levels of our tenants. The Tenant Satisfaction Measures (TSMs) are a crucial part of this process, helping us to ensure that we meet customer needs and expectations effectively.
Below we've shown the results of the measures between April 2023 and March 2024 in respect of Low Cost Rental Accommodation (LCRA) homes. Information at the bottom of the page show more detail about the results as well as information about our methods.
Overall customer satisfaction
Keeping properties in good repair
Ref: TPO2
Ref: TP03
Ref: TP04
Ref: RP01
Ref: RP02(1)
Ref: RP02(2)
Maintaining building safety
Ref:TP05
Ref: BS01
Ref: BS02
Ref: BS03
Ref: BS04
Ref: BS05
Effective handling of complaints
- Satisfaction with our approach to handling complaints
- Number of stage 1 complaints relative to our size
- Number of stage 2 complaints relative to our size
- Stage 1 complaints responded to within Complaint Handling Code timescales
- Stage 2 complaints responded to within Complaints Handling Code timescales
Ref: TP09
Ref: CH01(1)
Ref: CH01(2)
Ref: CH02(1)
Ref: CH02(2)
Respectful and helpful engagement
Responsible neighbourhood management
- Satisfaction that communal areas are clean and well maintained
- Satisfaction that we make a positive contribution the neighbourhood
- Satisfaction with our approach to anti social-behaviour
- Number of anti-social behaviour cases relative to our size
- Number of anti-social behaviour cases involving hate crime relative to our size
Ref: TP10
Ref: TP11
Ref: TP12
Ref: NM01(1)
Ref: NM01(2)
Quick links
-
pdf 170Kb
Alliance Homes TSM Survey Questionnaire 2023/24
-
pdf 111Kb
Alliance Homes TSM Results LCRA And LCHO 2023/24
-
pdf 149Kb
Alliance Homes Summary Of Approach To TSMs 2023/24