This page is designed to help you understand your rights as a social housing tenant. This includes the ways you can hold us to account if you think we’ve fallen short of expectations.
Your tenancy rights
Most of your rights and obligations as a tenant will be explained in your tenancy agreement which is a legally binding contract. If you’re not sure what the agreement says, please ask someone or contact us so we can explain what it means.
Your right to a safe and good quality home
Social housing landlords have a legal and moral obligation to ensure their properties are safe, well-maintained, and suitable for tenants.
The home must be fit for human habitation, and it must meet the government’s Decent Home Standard.
Landlords must comply with health and safety regulations, including gas safety checks, electrical inspections and fire safety measures. Properties should be in a good state of repair, with functioning heating, plumbing, and sanitation facilities. Our policies page contains details of all our health and safety policies.
To ensure your home is well maintained we will visit to survey it for improvements and to carry out repairs. We will provide you with advance notice of any visits.
Your right to reasonable adjustments
Under the Equality Act 2010, social housing tenants with disabilities have the right to request and receive reasonable adjustments.
If you have a disability, you can ask for changes to be made to your home to make it easier for you to live there.
These changes could include asking for changes to the way we communicate with you through our reasonable adjustments process, or by making adaptations to your home.
Your data protection rights
There are seven rights for individuals under the UK General Data Protection Regulations, these can be found on the Information Commissioner's Office website. For more information on how we look after your personal data and your privacy rights, please refer to our privacy notice.
Your right to complain
We aim to deliver a great customer experience. If you have a concern, please contact us.
If you’ve already tried to raise the issue but it’s not been resolved, then you have the right to raise a complaint.
If we are unable to resolve the problem, you may be able to take this to the Housing Ombudsman.
This approach is in line with the government’s Make Things Right campaign.
More information
You can find more information on your rights at Four Million Homes, they provide guidance and training on residents' rights.
How are we regulated?
We are regulated by the Regulator of Social Housing and we must demonstrate that we meet the requirements described within the Regulatory Standards. You can see information relating to our performance on our Performance and satisfaction pages.
