Tenancy fraud

Fraud stops those in most need of housing from being able to access it. If you have concerns that a neighbour might be committing fraud, please contact us.

Read our Tenancy Fraud Policy for more information about how we respond to tenancy fraud and what action we take when it happens.

How to spot fraud

Please let us know if you're aware of any of the below examples of fraud:

• Do you know if someone has another home that we don’t know about?
• Do you think someone has given false information in their housing application?
• Have you seen someone collecting rent from your neighbours?
• Do the tenants of a property keep changing?

How to report fraud

Report suspected fraud by contacting us. You can also report fraud through Connect, our customer portal.

What we will do

We already carry out home visits to all new tenants and regularly check the identity of existing tenants to make sure that the people living at the property are the lawful tenants. We will investigate any specific concerns that are reported to us and take the necessary action.