About your tenancy
This page is here to help you understand your tenancy and feel more at home.
Whether you've just moved in or have been living with us for a while, you'll find introduction and guidance to support you.
You can:
- find out what your tenancy type means for you
- get tips to settling into your new home
- learn what to do when your circumstances changes
- see how your tenancy officer can help and how to contact them.
Get in touch
If you're unsure about anything, get in touch. You can:
- complete our online 'Contact us' webform
- email act@alliancehomes.org.uk
- call us on 03000 120 120
- Send us a message through Live Chat on out website
- Contact us through Connect, our online customer portal
- Visit or write to us at Alliance Homes, 40 Martingale Way, Portishead, BS20 7AW
Service Standards
Our Service Standards explain the level of service you can expect from Alliance Homes.
These are our Service Standards for tenancy management. You can read more about our Service Standards and Customer Golden Rules by following this link.
We will:
- Aim to resolve tenancy change applications within 20 working days.
- Aim to give you a decision on Succession applications within 20 working days.
- Give you a decision on Mutual Exchange applications within 42 calendar days.
- Investigate any concerns about tenancy fraud.
- Provide clear guidance on how to end your tenancy.
- Arrange a visit within your four weeks’ notice period to have a quick look around and answer any questions you may have.
Housing options and tenancies
Find out what type of housing options and tenancies we offer.
Moving into your home
Starting your tenancy
Changes to a tenancy
Passing a tenancy on to someone else.
When you leave us
What to do when you're planning to leave your home and end your tenancy.
Buying my home
Find out about the schemes and options available to you.
Your Tenancy Officer
Our dedicated team here to support you and your neighbourhood.
Non access
What happens if we can't access your home and what you need to know.
Your rights as a customer
Details of our customers' rights and our legal obligations to them.
Tenancy fraud
Help us prevent tenancy fraud.
Mobility scooters
Everything you need to know before you decide to get a mobility scooter.
Keeping pets and animals
Everything you need to know about keeping a pet or animal in your home and rules around dangerous or prohibited animals.
Home contents insurance
As part of being a tenant we provide you with building insurance, but what about your contents?
Useful information and related documents
You can read and download the documents listed below.
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pdf 83Kb
Alliance Homes Fixed Term Tenancy Information
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pdf 8108Kb
Alliance Homes Welcome Pack