Have your ever wished you didn’t have to wait until our phone lines were open so that you could rearrange an appointment you have with us? Or, have you wondered what the position on your rent statement was so you could make a payment?
Customer portals like Connect, give you easy, secure, online access to a range of our systems 24/7. You don’t need to wait until Monday morning to call us about a repair, you can go online report it and in some cases, even book the appointment to get it fixed, all with just a few clicks.
Connect gives you more control. You can choose when to get something done. Report a repair in the middle of the night, pay your rent on a bank holiday. You don’t need to wait for our office hours or hang around on hold.
You get quick and easy access to our services at any time 24/7 meaning you can get on with what you want to do.
It's easy to get set up on Connect, simply message us through Live Chat or contact us, and we’ll help you join.
Currently in Connect, you can quickly and securely:
- Report, view and manage your repairs
- View your account and make payments
- View and print your rent statements
- View documents related to your tenancy and property
- View and edit your personal information
- View the energy performance certificate for your home
- Report any issues with damp and mould
- Keep in touch with us via messaging and Live Chat
- Keep up to date with the latest News and Events
Your access to features within Connect depends on your tenure type or the reason for accessing Connect. We've outlined a breakdown of included features in the table below.
Feature |
Tenant |
Leaseholder |
Shared Owner |
| Report home repairs | ✔ | ✘ | ✘ |
| Report communal repairs | ✔ | ✔ | ✔ |
| Manage repair appointments | ✔ | ✘ | ✘ |
| View your account and make payments | ✔ | ✔ | ✔ |
| View and print your statements | ✔ | ✔ | ✔ |
| View documents | ✔ | ✔ | ✔ |
| View and edit your personal information | ✔ | ✔ | ✔ |
| View the energy performance certificate for your home | ✔ | ✔ | ✔ |
| Report any issues with damp and mould | ✔ | ✘ | ✘ |
| Keep in touch with us via 'My messages' and Live Chat | ✔ | ✔ | ✔ |
| Keep up to date with the latest news and events | ✔ | ✔ | ✔ |
Yes! We've developed Connect to meet the latest web accessibility requirements giving everyone access to the full functionality. Click on the 'Accessibility' button at the top to open a menu of options that enable you to change the lookout of Connect so that it works for you. This includes: altering the size of the text, changing the colour contrast, adding a magnifying glass and starting audio descriptions.
To make registering for Connect simple and secure, we created a personal smart link for each of our customers. The smart link is secure because only you can use it to access your account. Another person’s link won’t work for you and yours won’t work for them.
Yes. ACT, our customer team is not going anywhere. If you still want to speak to us, then you can still contact us in all the usual ways.
Yes. Connect was built to be mobile friendly, you can even download the Alliance Homes app from your App Store.
App Store
Yes. Keep Connect at your fingertips by downloading the Alliance Homes app. You get all the same functionality - but with easier access on your phone or tablet.
To download the app, simply choose from one of the options below.
App Store
We’re committed to ensuring that your data is protected. Connect has been designed with this in mind and our software protects your data and manages your information securely.
Yes. The default is English, but by clicking the drop down button next to the word 'English' you can choose from a list of more than 100 languages and the whole site will instantly change to that language.
Your access to Connect will end when you leave Alliance, if you need any of your Connect information after you leave Alliance please contact us through the live chat function on our website.