Connect, the easy way to manage your account online

Connect is our customer portal that's designed to save you time, by putting our services at your fingertips. It gives you 24/7 access to a range of our services, from anywhere and all without needing to call us.

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"Connect, makes life simple, it couldn't be easier"
Samantha, Connect user
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Connect FAQs

Your Connect questions answered.

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Connect customer testimonials

We gave HIVE, our customer community, early access to Connect and asked what they thought. 

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What can you do in Connect?

When you log into Connect you'll find useful information and tools that are set up for you to use. With Connect you can...

Check your rent account

Need to check your rent balance? With Connect it’s easy. Log in and have access to your rent balance 24/7.

Pay your rent

Pay your rent or charges anytime, anywhere. Connect has an easy, secure payment system built in.

Report a repair

Request a repair at any time of day. With Connect you’ll be guided through our online repairs reporting system where you’ll be able to schedule your repair. If your boiler breaks down at midnight you can log it immediately.

Manage your appointments

Life get’s busy. Got a repair or service appointment coming up, but you need to change it? Soon you'll be able to log in and see if there’s another slot that suits you better.

View your information

Need to see your documents? You can access your tenancy documents, personal information, past rent statements and the energy performance certificate of your home. Log in and it’s all accessible to you at the click of a button.

Talk to us

If you want to ask us something we’re available in Connect through Live Chat. You can also access a personal inbox where you will be able to send and receive messages with a member of our team.

How to register for Connect

If you'd like to register for Connect, contact us through Live Chat.

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Connect is now available as an App

Search for the Alliance Homes app in your app store

Keep Connect at your fingertips by downloading the app. You get all the same functionality - but with easier access on your phone or tablet. To download the app, simply choose from one of the options below.
Google Play Apple App Store

We’re still here if you need to speak to us

Our customer contact team is still available to support you message us on Live Chat or call us on 03000 120 120.