If you think you may have a problem with damp and mould let us know. The quickest and best way to report it is through Connect, our customer portal. Alternatively, you can use our live chat or call us on 03000 120 120. If you can provide images of the affected areas, this will help our team assess the problem.

We'll send one of our team out to your home. They'll listen to you and review the problem before deciding on the best next steps to get the problem sorted.  

What is damp and mould?

There are four main causes of damp and mould. If you think you have a problem with any of these and they're causing damp and mould, contact us.

Our comittments to tackling damp and mould

Tips for dealing with condensation and mould

If you think condensation may be causing damp in your home, we’re here to help. There are things you might be able to do too, in order to reduce condensation.

  • When cooking, keep lids on pans and the kitchen door closed. If you have one, use an extractor fan or consider opening the window.
  • When taking a bath or shower, open a window or use an extractor fan, and close the bathroom door. Keep the door closed afterwards to stop moist air spreading.
  • When running a bath, put cold water in first then add hot – it reduces steam by 90%.
  • Dry clothing outdoors where possible. If you can’t do that, use a room with the window open and door closed – and don’t put clothes on radiators to dry.
  • If you use a tumble dryer with a ventilation pipe, make sure it leads outside.
  • Avoid using portable gas or paraffin heaters as these produce a lot of moisture.
  • If you see condensation forming – simply wipe it away with a clean dry cloth and consider increasing ventilation. 
Reduce moisture in the air
  • When cooking, keep lids on pans and the kitchen door closed. If you have one, use an extractor fan or consider opening the window.
  • When taking a bath or shower, open a window or use an extractor fan, and close the bathroom door. Keep the door closed afterwards to stop moist air spreading.
  • When running a bath, put cold water in first then add hot – it reduces steam by 90%.
  • Dry clothing outdoors where possible. If you can’t do that, use a room with the window open and door closed – and don’t put clothes on radiators to dry.
  • If you use a tumble dryer with a ventilation pipe, make sure it leads outside.
  • Avoid using portable gas or paraffin heaters as these produce a lot of moisture.
  • If you see condensation forming – simply wipe it away with a clean dry cloth and consider increasing ventilation. 

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