How could we help improve your home?
Every five years we carry out home improvement surveys on all homes. During the short survey, our friendly team member will inspect the main elements of your home - the roof, windows, doors, heating system, bathroom and kitchen to check for safety issues and see what can be improved for you.
The survey take 30-60 minutes and much of the survey is completed from outside of your home. The surveyor will need to come in to look at the heating system, bathroom, kitchen and loft space.
Why do I need a survey?
Surveys are a requirement of your tenancy agreement. We use the
results to make sure your home is safe for you and to check if your
home is due for any improvements.
Please ensure you’re there to meet our surveyor on the day, as without
the survey we can’t schedule any improvements.
What do I need to do for the survey?
On the day, you'll need to be there to let our surveyor in. You won’t need to move any carpets or furniture.
What happens if I can't make the survey?
The surveys are a requirement of your tenancy agreement. If you can’t make it, please contact us to make an alternative appointment.
How will I recognise an Alliance surveyor at the door?
Our surveyors carry Alliance Homes identity badges. If you would like to check their details before they visit, call us on 03000 120 120.
What happens after the survey?
We’ll use the survey to plan any improvements. If we identify that your home is due for improvement work, we’ll contact you.
Further Questions?
If you need anything else, please call our contact team on
03000 120 120.
Meet our friendly team
Jon has worked in the social housing sector for almost 30 years. He has been a surveyor for the last 12 years, during which time he has worked in a variety of roles in South Wales and the West of England.
Jon joined the team as the Lead Stock Condition Surveyor in 2024.
Steve originally started working for Alliance Homes in 2014 and he's been a Stock Condition Surveyor since 2017. During this time his role has evolved and now includes include health and safety and asbestos inspections.
Kevin has worked in the housing industry for over 40 years. In this time he's gained a wealth of knowledge and experience.
Kevin has worked in a variety of roles within Alliance homes, which include the repairs and empty homes team before joining the team in October 2024.
