Emergency repairs are identified as anything which puts the health and safety or security of a tenant or third party at immediate risk, or which affects the structure of the building.
Out of hours emergency repairs will only be to make the issue safe. We'll then raise a job to carry out any necessary follow up repairs the next working day.
Remember: If there's a danger to life always call 999.
The following list of repairs will be treated as an emergency:
- Total loss of water.
- Burst water pipes or mains causing damage to the property.
- Flooding (damaged contents will need to be covered by your own insurance).
- Severe storm damage.
- Total loss of electrical supply. You should unplug your appliances and try to reset the trip switch first to ensure your appliance is not faulty. Any repairs carried out as a result of a faulty appliance will be recharged to you.
- Major fault with electrical supply.
- Complete failure of lighting in shared entrance halls, landings and stairwells.
- Unsafe or overheating electrical fittings, but not plugs or appliances owned by you which should be disconnected or switched off.
- Insecure external door or window.
- Gas leak (should be reported to National Gas Emergencies on 0800 111999).
- Blocked flue.
- Blocked mains drains, soil pipe or toilet (where no other in the property), causing flooding inside or outside your home. For blockages caused by you, we will charge you the full cost of the repair and an administration charge).
- Heating or hot water loss for elderly or vulnerable tenants between 30th September and 1st May.
- Failure of a lift.
- Failure of warden control systems.
- Fire damage.
- Missing or dangerous manhole covers.
- Offensive or racist graffiti.
- Failure or activation of a carbon monoxide alarm