You said, we did

Discover how we are acting on your feedback to improve our services and where you live.

Customer feedback helps us improve our services and make positive changes for our customers and communities.

This feedback may come in the form of compliments, complaints, survey responses or from any of the other ways customers can get involved.

On this page, you will find examples of how we have listened to customer feedback from consultations led by our engagement team about our services and neighbourhoods.

You said, we did: customer engagement in age-related schemes

Alternative communication channels

You said: We would like more ways to talk to Alliance Homes about issues in our building, other than on the phone, customer portal or by email.

We did: We have launched a pilot programme of suggestion boxes, allowing customers to share their views about their property. 

Improving estate services

You said: We would like the opportunity to provide feedback to Alliance Homes on estate services where we live.

We did: Starting this the spring (2025), we are rolling out estate and block champions, enabling customers to conduct surveys on the standard of estate services they pay for.

Tackling loneliness where you live

You said: We want to tackle age-related loneliness and explore new ways to cook in our communal kitchens, so we can get together and socialise.

We did: We have added air fryers to schemes that have the space, making it easy and more affordable to cook together.

Regular interactions with Alliance Homes colleagues

You said: We would like regular face-to-face interactions with Alliance Homes colleagues to get to know our tenancy officers and fire safety staff.

We did: We have held six in-person residents’ meetings, with colleagues from all areas of the business attending.

We will: Developing an ongoing schedule to continue these interactions.

We're in the process of sharing more examples of how we have responded to customer feedback. Keep an eye out for more updates soon.