Discover how we’re acting on your feedback to improve your community and where you live.
Customer feedback helps us improve our services and make positive changes for our customers and their communities.
On this page, you’ll find some examples where we have listened to customer feedback about where they live and our services and what we’re doing as a result:
You said: We would like more ways to talk to Alliance Homes about issues in our building, other than on the phone, customer portal or by email.
We did: We have launched a pilot programme of suggestion boxes, allowing customers to share their views about their property.
You said: We would like the opportunity to provide feedback to Alliance Homes on estate services where we live.
We did: Starting this the spring (2025), we are rolling out estate and block champions, enabling customers to conduct surveys on the standard of estate services they pay for.
You said: We’re want to tackle age-related loneliness and explore new ways to cook in our communal kitchens, so we can get together and socialise.
We did: We have added air fryers to schemes that have the space, making it easy and more affordable to cook together.
You said: We would like regular face-to-face interactions with Alliance Homes colleagues to get to know our tenancy officers and fire safety staff.
We did: We have held six in-person residents’ meetings, with colleagues from all areas of the business attending.
We will: Developing an ongoing schedule to continue these interactions.
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Share your feedback
If you have any suggestions or feedback on how we can improve our services and where you live, we’d love to hear from you.