Customers play a key role in helping us improve our services to better meet your needs. Here, you can find out more about the Customer Scrutiny Panel (CuSP), meet your representatives, get updates from the panel and find out how you can join.
About the Customer Scrutiny Panel
What topics do Customer Scrutiny Panel members help advise on?
- Complaints handling
- How homes are marketed and let
- Property standards
- Our policies
- Community investment and grant distribution
- Support and volunteering
What do Customer Scrutiny Panel members get out of it?
- Have your voice heard: Share your ideas and ensure they're considered in detail
- Make an impact: Take pride in knowing your involvement helps create positive change
- Grow and develop: Contribute to the bigger picture by working with Alliance Homes to improve services and gain new skills.
How does it help Alliance Homes?
- Build an in-depth method of listening to our customers
- Honest feedback helps us improve our processes
- We gain the confidence that our services work for customers by asking the opinions of those who use them.
Become a panel member
Help shape our services to better meet your needs and contribute to our continuous improvement process.
If you're interested in joining the panel, apply now.
Meet your Customer Scrutiny Panel members
Alisa
"I live in Coronation with my family and have been an Alliance Homes customer since 2022. I joined the panel because I want to help create a better experience for Alliance Homes' customers. I believe Alliance is listening and working with us, and I felt my own experiences could be helpful."
Angela
"I live in Banwell and downsized to my Alliance Homes property over four years ago. After being part of Hive, Alliance Homes' online community, I wanted to join the panel to represent customers, help be the bridge between them and Alliance Home and shape future improvements."
Gil
"I live in Portishead. I joined the panel because I enjoyed doing the Hive Community project and like interacting with interesting people. Also, I want to have a hand in helping my own community. I’ve lived in tied housing, rented housing and have owned homes jointly with my husband - with the aid of mortgages, of course."
Hannah
“I’m a single parent to two teenage children. I live in Bournville and have been a tenant of Alliance Homes for over eight years. I’m on the Panel because I like interacting with other people, I like to help improve things where I can, and I’m not afraid to give my opinion.”
Kath
"I've lived in Oldmixon for over 30 years, in the same house. Since retiring, I wanted to do something that could make a difference to the community, so I joined the panel to add my voice. I hope we can be the bridge between Alliance Homes and us, the customers."
Lee
“I live in Weston with my family. I joined the Panel because I want to make a positive impact and change the stigma that the wider community may associate with social housing tenants. I see this as an opportunity to contribute to a forward-thinking company and I feel I can do so by drawing on my life and work experiences. It's not often that you see a company actively seeking feedback from its clients, so this, for me, is a great opportunity to help shape the future experience for tenants, and Alliance Homes alike.”
Mary
"I'm a retired NHS Senior Manager having worked in health and social care for over 40 years. I'm an Alliance Homes Shared Ownership customer, living here has enabled me to live close to my sons, who are also Alliance Homes tenants, and help look after my grandchildren. I'm passionate about supporting people to live in good, safe, and quality homes, as I believe it's fundamental to a person's health and wellbeing."
Yvonne
"I've been an Alliance Homes customer for three years, and it's great to be part of a diverse group of customers. Together, we can share our voices and influence the decisions Alliance Homes makes that impact us all."
