About the panel
We're looking for a group of customers to join our new Complaints Panel.
The panel will meet in person at our Portishead office every three months to review recent customer complaints alongside our Feedback Team.
The purpose of the panel is to review our complaints handling process from a customer's perspective. During the sessions, we'll ask you to discuss how the cases were managed and share your views on how we could improve in the future.
What you can expect
- An opportunity to influence how we manage and respond to complaints
- A chance to work closely with our Feedback Team to drive improvements
- Work with other customers to improve our services.
What we expect
Panel members will need to:
- Attend quarterly in-person meetings at our Portishead office (adjustments can be made)
- Review anonymised complaint cases
- Share honest feedback and ideas for service improvement.
This is a voluntary role. However, we can help arrange travel or cover travel costs and we will offer a voucher as a thank you for your involvement.
We are committed to ensuring our sessions are fair and accessible for everyone by making reasonable adjustments to meet individual needs and meetings can be attended digitally. If you require any additional adjustments, please inform the Customer Engagement Team.
How to join the panel
To register your interest or find out more information, you can either email the Customer Engagement Team on customerengagement@alliancehomes.org.uk or call us on 03000 120 120.