Customer Feedback Panel

Customers play a key role in helping us improve our services to better meet your needs. Here, you can find out more about the Customer Feedback Panel, meet your representatives, get updates from the panel and find out how you can join.

About the Customer Feedback Panel

What topics do Customer Feedback Panel members help advise on?

Complaints handling
How homes are marketed and let
Property standards
Our policies
Community investment and grant distribution
Support and volunteering

What do Customer Feedback Panel members get out of it?

Have you voice heard: Share your ideas and ensure they're considered in detail
Make an impact: Take pride in knowing your involvement helps creative positive change
Grow and develop: Contribute to the bigger picture by working with Alliance Homes to improve services and gain new skills.

How does it help Alliance Homes?

Build an in-depth method of listening to our customers
Honest feedback helps us improve our processes
We gain the confidence that our services work for customers by asking the opinions of those who use them.

Meet your Customer Feedback Panel members

Help shape our services to better meet your needs and contributing to our continuous improvement process.

If you're interested in joining the panel, apply now.

Angela Tatnall

I’ve lived in Nailsea for most of my life. I love being with my grandchildren and having them to stay for a sleep over we have great fun doing things. I only have a little garden at the front of my bungalow which I enjoy looking after.

I saw the invitation to work with the Alliance panel and thought I would enjoy being part of it and finding out all about Alliance works. I guess it's because it's the first time I have lived in social housing and I thought how helpful it was for me in situation.”

Gillian Wallace

I live in Portishead. I joined the panel because I enjoyed doing the Hive Community project and like interacting with interesting people. Also, I want to have a hand in helping my own community.

I’ve lived in tied housing, rented housing and have owned homes jointly with my husband - with the aid of a mortgage(s), of course.

Sabine Gohri

I’ve lived in Weston, for over six years as a tenant. I work with in my local community and I think this means I will be able to give insights and share my experience about Alliance. Also, I would like to bring a positive voice to the panel.

Jon Miller

“I’m from Clevedon. I joined the Alliance Homes panel to identify the challenges that face tenants, as well as the obstacles they have to overcome. We can then explain in detail what action to take.”

Hannah Bloodworth

“I’m a single parent to two teenage children. I live on the Bournville and have been a tenant of Alliance Homes for over eight years. I’m on the Feedback Panel because I like interacting with other people, I like to help improve things where I can, and I’m not afraid to give my opinion.”

Lee Smith

“I live in Weston with my family. I joined the Alliance Feedback Panel because I want to make a positive impact and change the stigma that the wider community may associate with social housing tenants.

I see this opportunity to contribute to a forward-thinking company and I feel I can do so by drawing on my life and work experiences. It's not often that you see a company actively seeking feedback from its clients, so this, for me, is a great opportunity to help shape the future experience for tenants, and Alliance Homes alike.”

Charlotte Coppard

I live in Yatton with my assistance dog Gwen who also enjoys attending the Customer Feedback Panel meetings as much as I do.

We want to bring a customer voice to the panel and make sure all aspects of the business are scrutinised fully.

More information and updates

Here, Sabine, a member of the Customer Feedback Panel, shares an update on what the Panel has been reviewing and providing feedback on over the last few months.