Customers play a key role in helping us improve our services to better meet your needs. Here, you can find out more about the Customer Feedback Panel, meet your representatives, get updates from the panel and find out how you can join.
About the Customer Feedback Panel
What topics do Customer Feedback Panel members help advise on?
- Complaints handling
- How homes are marketed and let
- Property standards
- Our policies
- Community investment and grant distribution
- Support and volunteering
What do Customer Feedback Panel members get out of it?
- Have you voice heard: Share your ideas and ensure they're considered in detail
- Make an impact: Take pride in knowing your involvement helps creative positive change
- Grow and develop: Contribute to the bigger picture by working with Alliance Homes to improve services and gain new skills.
How does it help Alliance Homes?
- Build an in-depth method of listening to our customers
- Honest feedback helps us improve our processes
- We gain the confidence that our services work for customers by asking the opinions of those who use them.
Meet your Customer Feedback Panel members
Help shape our services to better meet your needs and contributing to our continuous improvement process.
If you're interested in joining the panel, apply now.
"I live in Portishead. I joined the panel because I enjoyed doing the Hive Community project and like interacting with interesting people. Also, I want to have a hand in helping my own community.
"I’ve lived in tied housing, rented housing and have owned homes jointly with my husband - with the aid of a mortgage(s), of course."
“I’m from Clevedon. I joined the Alliance Homes panel to identify the challenges that face tenants, as well as the obstacles they have to overcome. We can then explain in detail what action to take.”
“I’m a single parent to two teenage children. I live on the Bournville neighbourhood and have been a tenant of Alliance Homes for over eight years. I’m on the Feedback Panel because I like interacting with other people, I like to help improve things where I can, and I’m not afraid to give my opinion.”
“I live in Weston with my family. I joined the Alliance Feedback Panel because I want to make a positive impact and change the stigma that the wider community may associate with social housing tenants.
I see this opportunity to contribute to a forward-thinking company and I feel I can do so by drawing on my life and work experiences. It's not often that you see a company actively seeking feedback from its clients, so this, for me, is a great opportunity to help shape the future experience for tenants, and Alliance Homes alike.”
"I live in the Coronation neighbourhood with my family and have been an Alliance Homes customer since 2022. I joined the panel because I want to help create a better experience for Alliance Homes customers. I believe Alliance is listening and working with us, and I felt my own experiences could be helpful."
"I've lived in the Oldmixon neighbourhood for over 30 years in the same house. Since retiring, I wanted to do something that could make a difference to the community, so I joined the panel to add my voice. I hope we can be the bridge between Alliance Homes and us, the customers."
"I'm a retired NHS Senior Manager having worked in the health and social care for over 40 years. I'm an Alliance Homes Shared Ownership customer, living here has has enabled me to live close to my sons, who are also Alliance Homes tenants, and help look after my grandchildren. I'm passionate about supporting people to live in good, safe, and quality good, as I believe it's fundamental to a person's health and wellbeing."
"I live in Banwell and downsized to my Alliance Homes property over four years ago. After being part of Hive, Alliance Homes' online community, I wanted to join the panel to represent customers, help be the bridge between them and Alliance Home and shape future improvements."
"I've been an Alliance Homes customer for three years, and it's great to be part of a diverse group of customers. Together, we can share our voices and influence the decisions Alliance Homes makes that impact us all."
