Changes to our contact centre
As part of our commitment to improving customer experience, we’re investing in a brand-new phone system in our contact centre. This will cause some service interruption on Thursday 1 October 2026.
As part of our commitment to improving customer experience, we’re investing in a brand-new phone system in our contact centre. This will cause some service interruption on Thursday 1 October 2026.
20 Years Together: Yvonne talks to us about the difference a safe and secure home has made to her life over the past two decades.
Alliance Homes has welcomed the first handover of affordable homes at the Farleigh Fields development in Backwell,
We're introducing regular community drop-in sessions for customers.
Customers living in Alliance Homes' age-restricted schemes have helped shape a 12-point action plan aimed at improving services, communication and support.
Alliance Homes’ Carers Support Service raised £825 through a charity gala, with the total increasing to £1,650 after the housing association matched every pound raised.
A week-long work experience programme gave local students the chance to develop new skills, explore career opportunities and gain valuable real-world experience.
Alliance Homes has awarded £34,200 to eleven community projects and charities through its Communities Together Grants programme in 2026. Projects receiving funding include a youth wellbeing initiative in Portishead, and support for people experiencing food insecurity in Weston-super-Mare.
During Carers Week, Alliance Homes has announced the launch of a new service to support young adult carers (YAC) in North Somerset. The initiative forms part of the housing association’s existing Carers Support Service.