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Ways to get involved

Our Commitments to our Customers

We seek value and listen to your views to inform decision making, design our services, improve our customer experience, and benefit our communities.

We provide a range of ways for you to share your views when developing any new policies or services regularly sharing decisions and improvements that we've made as a result of your feedback.

As part of our commitment to delivering a great customer experience, we’ll provide transparency on how our customers feel about our service. We’ll ask our customers to rate us on our customer experience key performance indicators (KPIs) – a set of questions that measure what is important to you.

We’ll publish the results in our Customer Annual Review, which means you’ll be able to see how we’re performing, and how our performance changes over time, so you can hold us to account.

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