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Moving home

Moving Home

The recent guidance from the Government, which also extends to home moving, makes clear that anyone who wishes to move can do so. As a result, we’ve restarted our lettings programme.

If you’re in the process of a mutual exchange that’s been put on hold, we’ll call you to confirm if you’re happy for this to go ahead. We’ll need to visit your home to process the exchange, so to ensure your safety and that of our colleagues, we’ll carry out a risk assessment before we do so.

Despite this new advice, customers who are self-isolating or shielding should avoid moving unless it’s essential.

To make property viewings and sign ups as safe as possible, we’re introducing strict social distancing measures to ensure your safety as well as that of our colleagues.

If your allocated one of our properties through our lettings programme, here’s what you can expect.

  • Before you move, we’ll call you to see if you’re ready and explain the process to you in full. You can also ask any questions you may have.
  • Whilst viewing the property, we’ll be observing strict social distancing measures. For example, we’ll open the door and let you view the property without us entering.
  • If you accept the home you’ve been allocated, we’ll arrange to meet you there to give you the keys. Whilst we’re there, at a safe distance, we’ll explain the basics like how to work your boiler and where to find your stop taps.
  • Signing documents like tenancy agreements will all be done electronically.
  • When you’re in your new home, we’ll call you once you’ve settled in to see how you’re getting on and if we can do anything to help.

We've created a quick video guide to explain these changes and how the process of moving into your home will work.

Ending a tenancy

If you wish to end your tenancy, there is no change to our current process. Please contact us and we’ll send you the necessary paperwork. You’ll be asked to post your keys through the letterbox of one of our offices when you leave.

Home sales

Like home lettings, we're restarting our home sales programme. You can find further information on properties for sale and details and how to buy on our website.

If you live in Tamar Court and are looking to sell your home, we’ll work with you to help. We can arrange for your flat to be cleaned and assist with setting up a virtual viewing to help avoid the need for people to visit Tamar Court.