Springboard fund

In response to ongoing financial pressures, Alliance Homes offers the Springboard Fund to support our customers.  

The Springboard Fund was originally established to support Alliance Homes customers during the cost of living crisis, helping them manage financial hardship and sustain their tenancies.

Today, the fund continues to provide support to those facing unexpected financial setbacks, enabling them to cover essential living costs and maintain housing stability. 

In 2024/2025, the fund supported over 180 customers experiencing financial hardship.  

Ways the fund can help

The Springboard Fund is designed to support customers facing financial difficulties and to promote long-term financial stability. It can also provide one-off payments for essential items such as: 

• Utilities for those in crisis (we have a range of support services to help customers) 
• White goods (e.g., fridge, washing machine) 
• Furniture 
• Clothing 
• Food vouchers 
• Travel costs.

How to apply

You can self-refer by completing the Springboard application form. Alternatively, you can:

• Email springboardfund@alliancehomes.org.uk
• Call us on 03000 120 120.  

If we assess that you are experiencing financial hardship but believe your needs can be better met through our existing support services, your application to the Springboard Fund may not be successful.  

In these cases, we will contact you to discuss alternative options and may refer you to services such as our housing-related support service, money advice team, or home energy advice team to help you manage your situation. 

Eligibility

The Springboard Fund is available to Alliance Homes customers who are engaging with us to address financial hardship and work toward sustainable tenancy solutions. We may request evidence of your income and expenditure to support the application. 

How to access approved funds? 

The type of support available is dependent on the needs of the case. Alliance Homes can adjust your rent or other accounts, provide vouchers through email or text messages, or vouchers for relevant stores.