Managing anti-social behaviour
We want everyone to live safely and securely in their own home, but this can be badly affected if you or someone in the area is causing regular anti-social behaviour (ASB).
All tenants are responsible not only for their own behaviour but also for that of all other members of their household and any visitors to their home. Put simply, nuisance or offence must not be caused to other people.
What to expect
If you are experiencing anti-social behaviour please report this to our our Community Safety Team. At the same time, we expect everyone to exercise tolerance – up to a point.
Noisy children, occasional parties and other isolated incidents do not constitute anti-social behaviour. Allowing nuisance or offence to be caused to others is a breach of your tenancy and in serious cases, can lead to legal action being taken which can include eviction.
Examples of anti-social behaviour
• Persistent noise, including loud music
• Offensive behaviour / drunkenness / violence / threat of violence
• Abusive or insulting language about someone’s faith, disability, gender, sexuality, age or appearance
• Criminal activity, including using or selling drugs, prostitution, theft, or receiving stolen goods
• Vandalism / graffiti
• Allowing pets to cause a nuisance by fouling or straying
• Dumping rubbish.
What you can do if someone is causing a nuisance
If you are disturbed by something someone else is doing, we expect you to approach the person yourself, calmly and politely, to point out and talk through the problem. If talking to them yourself does not work, contact us and we can discuss with you the nature of the problem in greater detail.
What we will do
We cannot of course directly control the behaviour of other people, but in more serious cases we can help by drawing up a plan of specific action that can be taken. This is very likely to require you to do certain things too.
We can arrange additional help in the form of independent mediation through a third party, skilled in seeking constructive ways to resolve problems such as disputes between neighbours.
Anti-social Behaviour Case Review
If you feel that your reports about anti-social behaviour (ASB) have not been properly addressed, you or someone on your behalf can request an Anti-Social Behaviour Case Review, formerly known as a Community Trigger.
You can request a case review if you've made three or more reports within six months. The review helps agencies check the steps taken to address anti-social behaviour and its impact.
It's important to remember you cannot use a case review to raise a complaint about how we've handled your ASB report. If you have a complaint, please follow our standard procedures.
The Anti-social Behaviour Case Review is managed by your local authority and is a multi-agency response. You can find out more information and how to apply on their website. The National ASB Help charity also has information about the Case Review.
Report anti-social behaviour to our Community Safety Team