Home Energy Advice Team

The Home Energy Advice Team (HEAT) is here to help you save money on your home energy bills.

Our advisors have been trained by the Centre for Sustainable Energy and have partnered with Burnham and Weston Energy, Wales and West Utilities and National Energy Action to support customers with energy use, understanding bills and dealing with energy companies. They can also help with income maximisation and connecting you to local services that support your health and wellbeing.

Our Home Energy Advice Team offers free, impartial advice on energy related matters and will help customers with:

• Using their heating systems and controls efficiently to meet household needs
• Improving home energy efficiency, such as reducing drafts, preventing heat loss, improving insultation and upgrading systems
• Supporting those with new tenancies to ensure your energy billing is set up correctly, this includes water
• Understanding fuel bills, choosing the most suitable tariff, managing fuel debts and payments, and liaising with energy suppliers in cases of disputes
• Advice around Solar PV, Air Source Heat Pumps and Mechanical Ventilation Heat Recovery systems. 
• Guidance on issues related to disrepair, including damp and mould, repairs and maintenance
• Advocacy supporting when contacting energy providers or other organisations that promote independent living.

How to access the service

The service is only available to Alliance Homes customers. To access the service, you can:

• email homeenergyadviceteam@alliancehomes.org.uk
• call us on 03000 120 120
• Send us a Live Chat message or through Connect, our online customer portal
• Visit or write to us at Alliance Homes, 40 Martingale Way, Portishead, BS20 7AW

Other support

You can also get help from other local and national organisations, including:

• Centre of Sustainability
• Citizen's Advice
• National Energy Action
• Burnham and Weston Energy
• Energy Savings Trust