The Alliance Homes Annual Report 2024

We’re pleased to share our Annual Report for 2023/24 which looks back on what we’ve done over the past year to invest in our services, communities and customers.

Our focus on listening to our customers has been more important than ever, making sure that their voices guide our decisions and help shape our services. Customers have been involved in giving us direction and  helped to shape our services.

We’ve intensified our efforts to address the demand for day-to-day repairs by reducing the backlog and the time it takes to complete them. Customer feedback tells us we are doing better, and we’re committed to keeping this momentum in the coming year, making sure that every repair request is consistently met with timely, high-quality service.

We continued our focus on providing safe homes that meet customer needs and this year we invested £9.5million in major works projects to improve our homes and neighbourhoods. We’re planning to do even more next year, with the objective of increasing our spend to £12million.

Despite a challenging operating environment, we continued to deliver much-needed new affordable homes. We completed 174 homes for rent and Shared Ownership, making great progress towards achieving our ambition of delivering 2,000 new homes by 2033. We also welcomed the first Rent to Buy customers to our flagship development, Marina Gardens, in Portishead.

We look forward to meeting the future challenges facing the sector and have the capacity and resilience to deliver our social objectives and ambitious development programme.