As part of our commitment to improving customer experience, we’re investing in a brand-new phone system in our contact centre. This will cause some service interruption on Thursday 1 October 2026.
20 Years Together: Yvonne talks to us about the difference a safe and secure home has made to her life over the past two decades.
We're introducing regular community drop-in sessions for customers.
Customers living in Alliance Homes' age-restricted schemes have helped shape a 12-point action plan aimed at improving services, communication and support.
Alliance Homes’ Carers Support Service raised £825 through a charity gala, with the total increasing to £1,650 after the housing association matched every pound raised.
Alliance Homes has awarded £34,200 to eleven community projects and charities through its Communities Together Grants programme in 2026. Projects receiving funding include a youth wellbeing initiative in Portishead, and support for people experiencing food insecurity in Weston-super-Mare.
During Carers Week, Alliance Homes has announced the launch of a new service to support young adult carers (YAC) in North Somerset. The initiative forms part of the housing association’s existing Carers Support Service.
“I feel more relaxed, I’m sleeping better, and I’ve been able to catch up with my neighbours and sit outside again,” says Mandy, an Alliance Homes customer, after anti‑social behaviour (ASB) at her home was brought to an end.
Alliance Homes is supporting National Hoarding Awareness Week (11 – 15 May 2025). The awareness week aims to help people understand hoarding better, reduce the stigma and signpost them to support.