Find a home

We have homes across five local authority areas in the West of England, these are: North Somerset, Bristol, Somerset, Bath and North East Somerset and South Gloucestershire.

Our homes include properties for social rent, which are advertised through local authorities choice-based lettings systems, as well as Rent to Buy and Shared Ownership options to help you take your first step onto the property ladder.

Some of our homes are specifically designed for people aged 55 and over and we have some properties for those who need additional support to live independently.

You can also move into one of our homes by swapping your current property through a mutual exchange.

To learn more about how we allocate homes, you can read our Lettings Policy.

You can also view our Rent to Buy Policy and Shared Ownership Policy for information on how these schemes are managed.

Service Standards

Our Service Standards explain the level of service you can expect from Alliance Homes.

These are our Service Standards for lettings and tenancy management. You can read more about our Service Standards and Customer Golden Rules by following this link.

Lettings

We will:

Let you a safe, secure and clean home that meets our Empty Homes Standard.
Let homes in an open, fair and transparent way to meet your needs.
Give you a named Lettings Officer throughout the lettings process, with other colleagues available to assist if they’re on leave.
Attend all viewings with you, explain your rights and responsibilities, and discuss any adaptations.
Provide all important information (such as the tenancy agreement) in an accessible format (such as large print, braille or translation into a different language) at least three days before you need to sign it.
Give you information specific to your home such as meter and energy supplier, water supply locations, and waste collection services.
Contact you within the first month to check you’ve settled in your new home.
Offer referrals if you need extra support.

Tenancy management

We will:

Aim to resolve tenancy change applications within 20 working days.
Aim to give you a decision on Succession applications within 20 working days.
Give you a decision on Mutual Exchange applications within 42 calendar days.
Investigate any concerns about tenancy fraud.
Provide clear guidance on how to end your tenancy.
Arrange a visit within your four weeks’ notice period to have a quick look around and answer any questions you may have.

Sales and homeownership

We will:

Sell shared ownership homes to qualifying applicants in a fair and transparent way.
Support you if you choose to resell your home, buy additional shares, or wish to exercise your Right to Acquire or Right to Buy.
Provide clear and easy to read information about our eligibility criteria, our homes, services, fees and our responsibilities to you as a homeowner.
Guide and support you through the buying process and check in with you once you have moved in.
Make sure that adequate buildings insurance is in place for your home.
Provide estimated service charges before the start of each financial year, so you can plan your finances with confidence.
Produce accurate and transparent service charge final accounts within six months of the end of the financial year.