Connect customer testimonials

We gave HIVE, our online customer community, early access to Connect and asked them what they thought of it.

They gave us lots of valuable feedback on how the customer portal worked for them. We took that feedback and used it to fine tune the portal and the registration process. 

Many of the HIVE customers told us how useful they had found the portal.

• “Connect makes life simple, it couldn’t be easier”

  "Connect has changed how I manage my tenancy and repairs, all I need to do is log in and it’s all there for me. Before, it was confusing and sometimes it took a long time to understand what was going on. But now, Connect makes life simple, it couldn’t be easier.

  Everything I need is in one spot, and I can access it anytime. Plus, I love having all my documents together and knowing the live chat is there to get me quick answers – it’s a huge relief. Overall, it’d say it’s a good service and easy to use, even for someone like me who’s not great with technology."

  – Samantha Lee, Alliance Homes customer

• "It's easy, accessible, and just works"

  “Connect is going to improve the way I manage my tenancy. It’s like having Alliance Homes right at my fingertips. There’ll be no more hassle of digging around for documents – everything I need is all in the app.

  One of the best parts will be being able to report problems anytime, not just during office hours, which was a struggle while working. Connect has been simple and easy to use; registering and logging on is straightforward. It’s easy, accessible, and just works.”

  - Ron Semadeni, Alliance Homes customer

• "I'm in control of my home and money"

  “Connect will make a big difference to me, especially with keeping track of my rent and planning my budget. It’s easy to use and saves me time, which I really like.

  I’ve been long-term sick and with changes to my income it’s not always easy to keep on top of things. Now, I don’t have to call Alliance Homes to check my rent and payment schedule, I feel more in control of my home and money; everything I need is right there.”

  - Clayton Thomas, Alliance Homes customer