Policies

Here you can view and download our customer and company policies.

Customer policies

Animal and Pet Policy

Anti-social Behaviour (ASB) policy

Chargeable Costs Policy

Cookie Policy

Compensation Policy

Complaints Policy

Debt Management Policy

Domestic Abuse Policy

Lettings Policy

Pests and infestations policy

Rent to Buy policy

Safeguarding policy

Tenancy Fraud Policy

Unacceptable Behaviour Policy

Shared Ownership Policy

Customer procedures

Complaint Handling Procedure

Company policies

Company Membership Application Policy

Gender pay gap report 2023

Human Rights Statement

Modern Slavery Statement

Value for Money