Bank Customer Experience Advisors
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Bank Contract: 0 – 24 hours per week
Needed on: Monday, Wednesday and Friday
About the role:
We are looking for a Bank Worker to support our Safer Homes team.
You will be outbound calling our customers to arrange and book in their Gas, Electric, HSI, Solid Fuel, Pull Cord or associated compliance servicing appointments.
There will also be some administrative tasks such as booking these appointments into our systems.
The weekly hours of this role would be dependent on the need of the team and could be up to 24 hours per week, typically on a Monday, Wednesday or Friday.
About you:
We are looking for someone with great communication skills, particularly via phone, who can communicate with a wide range of organisations and people. You will understand the importance of clear, concise and professional communication.
You will have experience of Microsoft Office and be able to use in-house databases effectively.
What do you need to do?
- Show your interest by uploading your CV (Click ‘Apply’ at the top of the page’).
- An interview will be arranged if you match the criteria for the role
- If successful, you will be placed on our Bank of Customer Experience Advisors to be contacted when needed.
We review applications when received, so we may close the vacancy early if we find that perfect candidate. If the role takes your interest, then apply now!
Alliance life
At Alliance we want to create places to live that our customers are proud to call home.
Our teams care about the lives of the people who live in our 6,500 homes. We want our customers to belong, feel safe, and thrive in a successful community.
Our values are what makes us tick. Our colleagues bring their AGAME to deliver great services and to support each other to be the best they can be.
AMBITIOUS FOR ALL - We are one team, aiming high for our customers.
GENUINE – We are authentic and encourage everyone to be themselves.
AWAKE TO OPPORTUNITY – We are constantly curious and drive innovation through collaboration.
MAKE THE DIFFERENCE – we are proactive and strive to make a positive impact.
EFFECTIVE – We are professional and can be relied on to achieve consistently good results.
We want you, to be you
Alliance Homes is committed to building a workforce that reflects the diversity of our customers and communities. We’re creating a values-led culture and want to build a truly inclusive workplace, where all our colleagues have opportunities and are celebrated for making a real difference.
We welcome applications from a diverse range of talented individuals who can help us reach this goal.
We are Disability Confident Leader and guarantee that any individual with a disability will get an interview if they match all the essential criteria for the role.
We want you to have every opportunity to showcase your talents so please let us know if there is anything we can do to make the recruitment process work for you (adjustments due to a disability e.g dyslexia, times of the day to avoid due to childcare or caring responsibilities to name a few).
Vacancies to fit you
Here, you can work where and how you choose*. It’s about outputs rather than time spent in the office. You can work from one of our hubs, your home, or by connecting to a hotspot if you’re out and about.
We’ve created flexible workspaces where everyone is welcome and invested in technology so you can log in anywhere and anytime and take control of your work/life balance.
Our head office in Portishead is situated by the Marina, with free parking and within easy walking distance to high street shops, coffee bars, restaurants, and several supermarkets. The offices are newly refurbished offering a modern ‘agile’ and collaborative working environment.
If you need any support with your application, please call 03000120120 or email askhr@alliancehomes.org.uk and we will be happy to help.
*dependant on role
The benefits
33 days annual leave including bank holidays
Your Alliance Day – a day off on your work anniversary
Flexible working and agile working practices
Learning and development opportunities
Reward House - Benefits portal
Health care
cash plan
Option to
buy leave
Cycle to
work scheme
Employee Assistance Programme
Free on-site
parking
Documents
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