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Customer research starts

Over the next few weeks we're carrying out some research to understand how you feel about us and our services. The results will help us to improve our services to better meet your needs.

If you’ve signed up to HIVE, our online platform, you’ll receive an email when this survey is available.

If you’ve not signed up to HIVE, you can still take part as we'll send an email directly to your inbox. 

We’re also conducting some phone surveys which take around 10 minutes to complete. These will be carried out by PFA Research who'll let you know that they're calling on our behalf.

If you complete a survey, we'll send you a £5 digital Amazon voucher as a thank you!