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Repairs, maintenance and essential servicing

Maintenance and repairs

Following the most recent Government guidance, we've limited our repairs service to carry out urgent and emergency repairs only to limit the amount of our colleagues entering customer's homes. We'll be keeping a close eye on the Government's guidance and reopen more routine repairs when it is safe to do so.

When visiting your home, we'll wear the appropriate PPE and stick to social distancing guidelines.

Emergency repairs are identified as anything which puts the health and safety or security of a customer or third party at immediate risk, or which affects the structure of the building. You can find a list of what is classed as an emergency repair here.

Compliance checks

Throughout the pandemic we’ve continued with our programme of gas safety checks and are continuing to do so. It’s important that we carry out these checks to ensure that you and your home are safe.

We’ve paused all electrical safety checks except from the most urgent as these are more disruptive and are reviewing how we can begin these tests again in a safe way.

If your electrical check comes under the 'urgent' category, we'll be in touch to arrange an appointment.

If you or someone in your household has experienced coronavirus like symptoms and are due an essential safety check, contact us and we can rearrange for your appointment to take place after your isolation has ended.

If you’re shielding and are due an essential safety check, we’ll look at each appointment on a case-by-case basis to decide whether it should go ahead. If this is the case with your appointment, we’ll make sure this is done in the safest way possible by making prior arrangements to avoid any face to face contact.

Home renovations

We've suspended our home renovation works which include windows, kitchen or bathroom replacements as they're disruptive and take days to complete.

If you are one of these customers, we’ll let you know when we may be able to re-book this work.

External works

External works are still able to go ahead if it's safe to do so.