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Repairs, maintenance and essential servicing

Maintenance and repairs

Currently we’ve limited our repairs programme by carrying out safety checks and emergency repairs only. The Government’s announcement on 10 May outlines the next steps to tackling the virus which involves introducing smarter measures to help selected industries get back to work.

We're assessing the new guidance on safe working to see what this means for our business and how we can resume our normal repairs service in line with this guidance. Until then, we’re continuing to run our service by carrying out safety checks and emergency repairs only.

Emergency repairs are identified as anything which puts the health and safety or security of a customer or third party at immediate risk, or which affects the structure of the building.

We expect that for many of these types of repairs we'll need to visit your home and we’ll check to see if you’re experiencing any coronavirus-like symptoms before attending. We'll also wear the appropriate PPE and stick to social distancing guidelines.

If you need to book an emergency repair, you can do so in the usual way by contacting us.

Our operatives are supporting our contact team to assess your query and, if it’s possible, may be able to give you assistance over the phone.

However, we expect that for many of these types of repairs we'll need to visit your home and we’ll check to see if you’re experiencing any coronavirus-like symptoms before attending.

We’re sorry for any inconvenience this may cause but we hope that you understand our need to protect you and our colleagues.

External repairs

To restart our external repairs programme, some colleagues from our Home Repairs Service are beginning to survey some external sites to identify any works that need to be done.

Colleagues will always carry name badges so they can be identified. If you have any concerns over our colleagues identity, please call us.

Essential servicing appointments

Since the start of the Government's lock down measures, we’ve continued with essential home safety checks such as gas servicing and electrical testing.

It’s important for us to continue performing these checks to ensure your, your family, and your neighbour’s safety.

If you or someone in your household has experienced coronavirus like symptoms and are due an essential safety check, contact us and we can rearrange for your appointment to take place after your isolation has ended.

If you’re shielding and are due an essential safety check, we’ll look at each appointment on a case-by-case basis to decide whether it should go ahead. If this is the case with your appointment, we’ll make sure this is done in the safest way possible by making prior arrangements to avoid any face to face contact.